Frequently Asked Question

Check Ticket Status Using Email Address & Ticket Number
Last Updated 3 years ago

Using Email Address & Ticket Number

To check a ticket status, visit the main page of the help desk just as when you opened the ticket.

You will select one of the two “Check Ticket Status” buttons.

Client Portal

Check Status ButtonCheck Status Tab
You will be redirected to the check ticket status page where you can access the ticket status information.
Check Status Login PageEmail Access Link
Once those details are provided, the email address associated with the user account will receive an access link to the ticket thread.
Ticket Information

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